Returns & Replacements
If you're not satisfied with any unopened item, simply return it to us at any time for an exchange or refund of its purchase price. Read More.
At Beanilla, we take great pride in the quality of our products. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage within 30 days of receiving your order. We will arrange for a prompt replacement. If within 30 days of receiving your order, you are dissatisfied for any reason*, you may return your purchase for an exchange or a refund of the purchase price.
You may return merchandise for a replacement or refund by contacting Customer Service at 1.888.261.3384, Monday-Friday, 8am-5pm Eastern. Please keep your packaging slip and provide it with your return, as well as a note of how you would like to proceed with the return.
* Exceptions: Unfortunately, we are not able to accept returns on opened packages in any of our larger bulk sizes (5 lbs, 10 lbs, or 25 lbs) unless there was a demonstrable packaging error on our part. For our liquid flavorings and extracts, we cannot accept returns on opened bottles larger than 8 fl oz. We cannot accept returns on opened packages of vanilla beans in quantities larger than 5 beans. We strongly encourage you to inspect these products carefully prior to opening or order our products in smaller sizes before ordering larger/bulk quantities.