Satisfaction Guarantee


We are passionate about quality. Since our very first shipment of Vanilla Beans in 2005, we continually strive and never reduce the quality of a product to make it cheaper. We do everything we can to make our products better: taste better, smell better, last longer and remain fresh as possible. We’ve built our reputation by offering remarkable products at amazing prices.

Everyone at Beanilla wants you to be delighted with your purchase. When you shop at Beanilla, you may do so with complete confidence. We stand behind every product we sell with our unconditional "Satisfaction Guarantee".

Our Satisfaction Guarantee

Don't love it? Don't worry—returns and exchanges are easy and FREE!

If you are unhappy with a product* that you purchase from Beanilla for any reason, simply tell us within 30 days, and we will replace it or provide you with a full refund for the purchase price and cover the shipping cost to return the items to us.

Should you ever need to arrange for a replacement or refund, please contact our helpful customer service team at 888-261-3384 and we will make all the necessary arrangements. Thank you for your ongoing support. We look forward to serving you and appreciate any suggestions you may have as to ways that we can improve our service to you

* Exceptions: Unfortunately, we are not able to accept returns on opened packages in any of our larger bulk sizes (5 lbs, 10 lbs, or 25 lbs) unless there was a demonstrable packaging error on our part. For our liquid flavorings and extracts, we cannot accept returns on opened bottles larger than 8 fl oz. We cannot accept returns on opened packages of vanilla beans in quantities larger than 5 beans. We strongly encourage you to try inspect these products carefully prior to opening or order our products in smaller sizes before ordering larger/bulk quantities.